Your cart is empty
You may check out all the available products and buy some in the shop
Return to shop
Support Center
Return & Refund Policy
We want you to be completely satisfied with your tech purchase from Firi Communications.
1. Eligibility for Returns
We accept returns on eligible items within 7 days of purchase or delivery, subject to the following conditions:
- Items must be unused, in their original packaging, and in the exact condition you received them.
- All original accessories, manuals, tags, and protective films must be intact.
- A valid receipt, invoice, or proof of purchase must be provided.
2. Defective or Damaged Items
If you receive a product that is factory defective or damaged upon arrival, please notify us immediately:
- Report defects within 48 hours of delivery or pickup.
- Defective devices will be inspected by our technical team and handled in accordance with the applicable manufacturer or local warranty terms.
3. Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Opened software, digital downloads, or activated accounts/subscriptions.
- Accessories or devices showing signs of physical damage, water damage, misuse, or unauthorized tampering by the customer.
4. Refunds & Exchanges Process
Once your returned item is received and inspected at our Bihi Towers or Skymall outlets:
- We will notify you regarding the approval or rejection of your refund or exchange.
- Approved refunds will be processed through the original payment method within a standard operational timeframe. Exchanges will depend on current stock availability.