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Support Center
Frequently Asked Questions
Find quick answers to common questions about our products, warranties, and store locations.
Are your products 100% genuine?
Yes, absolutely. We source all our smartphones, tablets, smartwatches, and accessories directly from certified distributors, ensuring you receive authentic, top-quality tech products with valid warranties.
Where are your physical outlets located?
We have two convenient retail locations in Nairobi:
• Bihi Towers: Basement, Shop B8, Moi Avenue
• Skymall: Basement, Shop B107, Luthuli Avenue
• Bihi Towers: Basement, Shop B8, Moi Avenue
• Skymall: Basement, Shop B107, Luthuli Avenue
Do you offer delivery services?
Yes! We offer fast, same-day or next-day delivery within Nairobi and reliable countrywide courier delivery across Kenya. You can also select our free in-store pickup option when ordering.
What kind of warranty comes with the devices?
All our devices come with official manufacturer or regional warranties (e.g., standard brand warranties, 2-year East Africa warranty on select Oppo models, and 1-year local warranty on Redmi devices). Specific warranty terms are provided with your purchase.
How can I reach out for customer support or sales inquiries?
You can reach our team via email at sales@firicommunications.co.ke or call our shops directly at 011 003 3999 (Bihi Towers) or 0725 551 220 (Skymall).